My order / item hasn’t arrived

Modified on Thu, 15 Feb 2024 at 06:57 AM

Your order will be sent from within the US. Once your order has been shipped you'll receive a tracking link.

Pre-Order Items / Missing item: 

If your order included a Pre-Order item, this will be shipped to you as soon as it arrives in stock. You'll receive a dispatch notification once it is on its way.

Tracking your order/package:

Once your package/order has left the warehouse you can track the order via our Courier Partner's website. Please refer to your Shipping Confirmation email which will include a tracking link.  

For domestic orders please allow at least 2-8 working days for your order to arrive. International orders can take up to 7-14 working days to arrive in the country and clear customs. 

Guideline: Once your order has been processed, the table below shows you the typical number of working days your item will take to be delivered to you based on where your order was sent from:  

Sent to:
Processing Time
Next Working
Working Days
Working Days
US2-4 business daysNot available
2-8 days1-3 days
Canada/ Mexico
2-4 business days
Not available
2-8 days
3-4 days
ROW2-4 business days
Not available7-14 days3-4 days

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